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American Dental Center of Palatka

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American Dental Center of Palatka
American Dental Center of Palatka
(15 Reviews)
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1721 Saint Johns Avenue Palatka, FL 32177
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was the provider's staff welcoming to you?
No
Were the restrooms well-stocked at this provider's office?
No
Is this business handicap-accessible?
Somewhat
by Anonymous xxx.xxx.34.77
November 04, 2014
One of the Dentists office staff (Jan) has HORRIBLE customer service skills and is VERY CONFRONTATIONAL. I have never been treated with more disrespect in a place of business in my life. From the time you walk in and see the dark tinted sliding windows and rad he sign that states "whatever the reason you are here sign in and take a seat, we know you are here, do not touch the glass". The Dentist did a very good job on the fillings I needed and he was very personable. The hygienist that cleaned my teeth was also very nice. I cannot understand why Dr. Clemens would employ or condone a receptionist/assistant (Jan) that treats customers/patients with such disrespect. I was pleased with the dentist but will not return to his office due to the HORRIBLE customer service I received from his employee.
by UNSATISFIED xxx.xxx.56.184
October 23, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the provider's staff welcoming to you?
Yes
Would you recommend this provider to someone who asks for a referral?
Yes
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely!
by Anonymous xxx.xxx.24.246
September 25, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Mostly
Did this dentist practice good oral hygiene?
Yes
Did the waiting room smell clean?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Not really
Were you satisfied with your appointment with your provider?
No
by tom jones xxx.xxx.106.54
July 13, 2014
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Not really, they gave me a little information beforehand but not very much
Does this provider have helpful information available online?
No, just a basic listings page
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
by Anonymous xxx.xxx.122.103
December 04, 2013
I didn't notice anything in the way of an odor. Just as a side note, I was very impressed with how conveniently located this business was even though not very close to other shopping centers. It was so easy to find, I didn't have any trouble at all. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. I didn't experience any pain during my teeth cleaning, however my new dentures have given me a large amount of discomfort. They are always very careful and gentle. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance.
by The Old Sarge xxx.xxx.69.228
September 19, 2013
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.4.251
September 18, 2013
Was this provider late to your appointments?
No, they were on time
Did this dentist answer all of your questions?
No, I left confused and frustrated
Was this dentist's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.53.44
September 04, 2013
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Would you recommend this dentist to others?
I Already Have
by kelly xxx.xxx.63.11
July 17, 2013
Did this dentist allow you to regularly rinse your mouth during your procedure?
Once or twice, but not enough
by Anonymous xxx.xxx.78.182
February 11, 2013
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Map and Directions
1721 Saint Johns Avenue, Palatka, FL 32177