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Susamma Mathew, MD

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Susamma Mathew, MD
Sugarloaf Pediatrics
(17 Reviews)
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3525 Sugarloaf Parkway Lawrenceville, GA 30044
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
5 star average for Recommended
Did you leave the office feeling satisfied with your visit?
Completely!
Was this doctor friendly?
Extremely Friendly
Was this doctor's staff friendly?
Friendly Enough
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider seem knowledgeable and competent?
Definitely
by Anonymus xxx.xxx.51.236
December 10, 2015
❤️Amazing
by Steffrock xxx.xxx.120.172
August 07, 2015
There definitely appears to be a trend of overbooking clients here. The wait has gotten longer and longerrrr from when I first started seeing them. It made me nervous. The wait is absolutely ridiculous. It messed up my entire day. I really do like that so I changed.
by NINA xxx.xxx.15.130
May 27, 2014
The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.
by Beena Jojo xxx.xxx.97.252
November 16, 2013
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this pediatrician allow you to be with your child at all times?
Absolutely. They make sure I am always able to be with my child at all times
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider remember you by name?
Sometimes, but not always
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by melissa xxx.xxx.143.74
October 04, 2013
I have three kids that need wellness check-ups, the lady who answered the phone told me "we dont see three kids at a time." What? I know I have been there several times with all three of my children. How rude is that. She didn't try to help me or anything. Their staff was not friendly at all, I didn't feel welcome there. Not only did they answer all of my questions. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business.
by Jessi Prin xxx.xxx.60.137
March 18, 2013
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did you feel safe in this provider's care?
No, I was scared
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
by sandy xxx.xxx.142.174
December 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Asia xxx.xxx.181.188
July 19, 2012
They don't really take that extra step to make me feel special. I'm just another client to them. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. ITS ALWAYS SO HOT IN THEIR
by TUNENER
March 06, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
March 04, 2012
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Map and Directions
3525 Sugarloaf Parkway, Lawrenceville, GA 30044