Directory > Providers > Dental Care > Dentist > CA > Malibu > Heidi Hame, D.D.S > Reviews

Heidi Hame, D.D.S

Nearby

Dentists

Smile Boutique Thousand Oaks

Thousand Oaks, CA

Thousand Oaks Dental Cosmetic & Implant Dentistry: Dr. Vikas Luthra

Thousand Oaks, CA

Woodland Hills Holistic, Cosmetic & Implant Dentist

Woodland Hills, CA

Warner Center Dental

Woodland Hills, CA
Get Featured on Wellness.com > Learn More
Heidi Hame, D.D.S
Heidi Children Dental Center
(6 Reviews)
> Get Phone Number & Directions
23440 Civic Center Way Malibu, CA 90265
Add a Review

Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Prior to visiting with my 2 kids I had their billing staff check coverage with my insurance to make sure there were no surprise charges after service. A couple months after service surprise! A huge bill with charges for services my insurance supposedly did not cover. I tried to contest the charges and was told they would resubmit to my insurance. I called and spoke with Latoya from their billing staff who informed me my insurance had covered everything and there were no further charges. Months later I receive a collections letter stating I am responsible for other charges not covered. Ridiculous. Further conversations with my insurance company reveal their billing staff did not submit claims to my insurance properly nor in a timely manner from the beginning and that's probably why they are trying to make me responsible. I thought since we checked coverage ahead of time this would have all been avoided. They are greedy and unsatisfied trying to make me pay more than the minimum or standard rate my insurance paid them.
Their billing department is clearly incompetent and continues to change their story. The latest excuse is we were "Out Of Network". At no point did they EVER inform us we were "Out of Network" or that our services would not be covered. As explained prior, this was the first thing we asked prior to the visit. After our insurance information was given they assured us we were covered for the services requested 100%. Upon the visit they again assured us our insurance covered us entirely. If at any point they would have told us our insurance did not cover us 100%, then we would have gone elsewhere, period. They are trying to cover up their billing mistakes and I refuse to be taken advantage of.
by Family V xxx.xxx.170.146
February 24, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by dorie, smith xxx.xxx.35.57
January 19, 2012
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
November 12, 2011
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous
October 18, 2011
Did you receive sample toothbrushes or toothpaste to take home?
Many! I got to pick my favorites from a huge selection
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
June 21, 2011
great place to take my kids.
by MalibuChildren1
January 01, 2010
Add a Review
Map and Directions
23440 Civic Center Way, Malibu, CA 90265