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James Stroud, MD

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Central Arkansas Ear Nose Thrt

Conway, AR

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James Stroud, MD
Conway Ear Nose/Throat Clinic
(21 Reviews)
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515 Locust St Conway, AR 72034
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Great doctor and highly recommend.
by Bill xxx.xxx.47.15
April 17, 2023
Go to someone else please. Dr Stroud needs to retire. He’s too old, too feeble and too cranky to be practicing medicine. You have Aton of money, retire before you ruin more lives!
by The Colonel xxx.xxx.68.193
April 12, 2021
I don't understand the positive reviews I'm reading because my experience was so different. I initially visited for hoarseness and was sent to speech therapy. At a follow-up appointment I tried telling Dr. Stroud many other more troubling symptoms I had begun having: bad headaches, throbbing ear pain, vision difficulties, nerve issues, brain fog, and a general feeling of something not being right. He didn't even respond to my symptoms. I mean, he actually ignored everything...as if he hadn't heard me. The only thing I could get from him was, "I think you're misusing your voice and that's why it's still hoarse." I had just given him a list of other things and from researching tirelessly online I know my list of symptoms point to something neurological...even if it turns out to be something else. The fact that he dismissed what I was saying and feeling was very discouraging. I told him the hoarsness was the least of my worries and instead of talking with me he just thumbed through my file and then continued on talking about my chronic hoarseness. I left there completely defeated and cried on my way home.I have been let down by a few doctors in the past...dismissing things that turned out to be serious. But this was the most blatant dismissal of symptoms I have ever experienced from a doctor. I won't be going to my 6-week appointment because it was completely pointless for me to see Dr. Stroud in the first place. When I told him my ears had been throbbing, he looked inside and said they look fine. No other explanation as to why I'm feeling the pain I've been feeling. He's an ENT for crying out loud. If I have unexplained ear pain, I thought he was the type of doctor that was supposed to at least "try" to help me figure out a solution or root of the problem. The truth is, he came into my room with his mind made up that the appt was on my chronic hoarseness and that because I'm a librarian, I must overuse my voice. And that was all he would focus on. Not to mention, I use a microphone when teaching so I never really have to even raise my voice--which I explained to him.

By the way, I have never in my life left a bad review of any kind--whether it be for a restaurant, hotel, or doctor's office. But I couldn't let this go because of the way he made me feel. What's the point of being a doctor if you won't listen to a person's symptoms.
by Russellville xxx.xxx.128.62
October 17, 2017
Dr. Stroud and his staff are fantastic. He provided one the most thorough and comfortable, personable exams that I have experienced. Brenda Hodge is an amazing hearing instrument specialist with a unique kindness that helps makes the transition to competent hearing aid management easy!
by Tammy Johnson xxx.xxx.94.166
July 24, 2015
The Dr and staff are great! They got us in right away and started trying to diagnose and eliminate promptly. Dr Stroud was very "in tune" with what our problem is and is still trying to help though the problem turns out was not his area of expertise. He found a large mass in my husbands neck - did all the test and is sending us to someone that can help. VERY VERY pleased with not only him but his considerate empathizing and courteous staff. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance.
by Sandra and Tom Hedrick xxx.xxx.167.99
October 04, 2013
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Melissa xxx.xxx.141.108
September 19, 2013
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes, I felt better as soon as I left
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider prominently display their diplomas or business license?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.6.126
December 04, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.224.132
November 09, 2012
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Are you going to visit this provider again?
Sure
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
by Anonymous xxx.xxx.83.58
November 05, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by rlstults xxx.xxx.8.225
October 15, 2012
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Map and Directions
515 Locust St, Conway, AR 72034