Jo Herzog, MD

Jo Herzog, MD
Ginsburg Dermatology Ctr 513 Brookwood Blvd Ste 400 Birmingham, AL 35209
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Sure
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider offer flexible appointment times?
Yes
Was this dermatologist friendly?
Yes
I had to wait 45 minutes to an hour to see the doctor. She didn't spend any time looking at my skin. The majority of the time was spent telling me about the expensive treatments they offered, and why I needed to invest in them. If I signed up soon, I could get the "discount" rate. I later called back with questions, and the nurse never returned my call.
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider rush your appointment?
Not too much, but somewhat
Was this provider's staff friendly?
Friendly Enough
Did this provider use excessive foul language?
No
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
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