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Frederic G Nicola, MD

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Frederic G Nicola, MD
(9 Reviews)
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13160 MINDANAO WAY STE 300 MARINA DEL REY, CA 90292
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
1 star average for Expertise
Staff
1 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
I've never had to wait too long. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Dr. Nicola made me feel very comfortable through my entire surgery process. I have had AMAZING results and feel 1000 x's better. I would definitely go see him if you have any knee troubles, he has been great.
by Ingrid xxx.xxx.111.205
November 07, 2013
Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. They left me completely alone for a long time and I became very nervous. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. I was completely distressed during my appointment. I was unable to relax and ended up having to leave.

In detail, my experience with Dr. Nicola and his staff was not the best unfortunately. He came highly recommended by my attorney for an occupational injury and the first few initial visits were productive. However when it came to the Dr. making a referral to P.T.'s for my treatment, he didn't seem to know which ones within his network were compatible with my insurance, which then caused a bit of a frenzy in between his staff, my attorneys office and insurance carrier while all trying to get on the one accord in order to make the proper selection. It took his staff several weeks to eventually confirm the choice made was within his referral network and also be accepted by my insurance. Getting to that point seemed to be a long drawn out production where I had to do a lot of calling back and forth making sure his staff was communicating as needed but I was very grateful once they were able help me with making a selection. Not to mention, Dr. Nicola's office screens calls and so there were several times where my phone calls and messages went unanswered or returned. I found that when I blocked my number when calling, my call would be answered right away.

While I was under the doctors care I was also given some work restrictions requiring immobility of hands, and no flexion of the wrists in addition to the recommendation for physical therapy so that my wrist/hand injuries could improve. The Electromyogram (EMG) showed significant nerve damage to my extremities and with these injury, the test results and Dr. Nicola's own work restrictions, after discussing possibly needing to use my disability benefits with Dr. Nicola, I decided to apply. His office advised me that there would be an application fee of $25.00 for the processing of paperwork on his end and after I had paid the fee, several weeks after the fee was accepted and processed the Dr. still had not completed his portion of the application. In pain and minimal use of hands, I'd waited very patiently and finally decided to contact the Dr's office where I was then advised that the Dr. Nicola would not be completing his portion of the application. For whatever reasons he had, I didn't understand being that the nerve conduction testing showed significant damage, his own list of extensive restrictions, and most importantly, he accepted a fee to complete the application.

It was very frustrating that money was taken for a service recommended but not even provided. Furthermore, his office wasn't even going to notify me at the very least. Highly unprofessional. Just keep the money, and say nothing? Who does that?? Only a crook. I had to call the office in order to learn that the Dr. had no intentions on complying. There were also two staff members there who were particularly unpleasant and distasteful. One by the names of Miranda who was just rude. She grew frustrated very easily and snappy if it seemed you had more than one question or a need to follow up with a matter. The other by the name of Koran who plainly seemed outright ghetto, from her defensive demeanor to the threat she made to contact my insurance adjuster to advise them of my longer wishing to remain with their office once I expressed my unhappiness with the service I'd been receiving.

Too much ego for my taste, impersonal treatment and no follow through. I also wondered if having photos of oneself posing next to sports figures and professional athletes might guarantee or even improve my own experience and quality of treatment in any way. Turns out it did not, but I suppose when you're "big time", you'll want all of your patients to know. This was my experience and I've chosen to have health care needs met elsewhere.
by Ms. Simmons xxx.xxx.159.53
October 16, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Was the waiting area spacious?
Yes, extremely spacious
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by sal chala xxx.xxx.7.124
February 19, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.0.66
November 06, 2012
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Were you able to relax during your appointment?
Yes, I was completely at ease
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider's office too loud?
No, it wasn't too loud
by sal xxx.xxx.248.66
November 02, 2012
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by sal xxx.xxx.129.235
October 25, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider have reasonable prices?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
December 27, 2011
Their prices were very fair. The level of care you get for the price is outstanding. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by j
April 19, 2011
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Were the waiting room chairs comfortable at this provider's office?
Not at all; cheap and plastic
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous
March 04, 2011
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13160 MINDANAO WAY STE 300, MARINA DEL REY, CA 90292