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Stephanie D Hawthorne, MD

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Northern AZ Gastroenterology

Flagstaff, AZ

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Flagstaff, AZ

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Stephanie D Hawthorne, MD
(17 Reviews)
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77 W FOREST AVE STE 210 FLAGSTAFF, AZ 86001
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Consumer Feedback

(17 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
If I could give this doctor a 0, I would! First, I asked her how long I would have the condition known as IBS for at my last appointment. She said, "Well, did you use hold going to the bathroom when your were a child?" I paused for a moment in shock & I thought to myself well, what child hasn't held going potty or poop? Then, I replied, "yes" & she said, "well, that is the reason your going to have IBS for the rest of your life!!! This lady said I was uncomplaint patient in her certified letter she wrote to me, my pcp, & the new gastroenterologist I was trying to obtain since she up & dropped me leaving me with a condition known as h.plyori. Why? For, everytime I tried to get a hold of her MA, it constantly went to "voicemail". My messages took days to weeks to get a response back. I was working at a busy place full-time & trying to get back into see her but, I ended up playing phone tag with her office. Then, when I received a letter in the mail right after my last appointment with her where she was "extremely rude & unprofessional", it stated on that letter that they had tried to get in touch with me several times. Now, mind you, I had recently changed my home # in-person in their system as even though, I put down & had given them my "new" number awhile back prior to this, they still had my "old" number. Anyways, I had asked others who had lived in my household if other than the one time they got back to me on my cellphone, had their office ever tried to get a hold of me or left a message on the home phone while at work & the answer was, "NO"!!! Only got back to me once or twice so, this office, "lied about their several times." I finally had it, and complained about this to the office manager & that is when she kicked me out of seeing anyone in this office completely after she kept interrupting me & being rude when I complained about having to leave multiple messages with the MA & getting no responses and about my lack of care for my h.pylori. Note: this doctor put me on 2 antibiotics & a reflux medicine but, when the two sets of antibiotics don't work to get rid of the h.pylori, it means the treatment is not working for you and one or both of the antibiotics need to be switched out until the h.plyori is gone. Dr. Hawthorne never once changed my regiment and I suffered with this condition that can come back anytime for 1year with this doctor before I saw a new gastroenterlogist and he got rid of this and it was only temporarily as it came back and went through 2 more antibiotic w/ acid reflux medication treatments before it went away for a good period of time (as I haven't gotten it since). My "new" gastroenterlogist said that h.plyori could lie dormant for years before realizing its' existence in a human. Point is, Dr. Hawthorne kept me sicker longer and as a result, I had doctors afraid to prescribe antibiotics for illnesses I was getting that required antibiotics because I had been on them for too long, I had to replenish my good bacteria with probiotics, I had to quit drinking even socially, during the almost 2 years I was on these antibiotics, I suffered worse constipation than I already had, I almost had my tonsils removed by my PCP as I kept getting Streep throat, I had severe allergies/sinus infections as a result of the h. pylori, my immunity got much lower so, I would get sick easily from others I came in contact who were ill, & I suffered 1 1/2 yrs from yeast infections I'd get at least twice in a month and I suffered from bladder infections (FYI, prior to getting this h. Pylori, I had only had one yeast & one bladder in my whole lifetime)!!! I have spoken with other adults who have been mistreated here & even scolded like a child by this office for simply requesting another set of paperwork after accidentally losing their paperwork at the job site. I know someone who is currently seeing this lady & it has been over a month wait to get a referral & the calling off the hook from both the patient & their significant other are still going unheard. Btw, this patient has some "very serious" gastrointestinal issues that require surgery. I plead to look in Phoenix or elsewhere before going to this doctor and warn you, if you stand up for good patient care, you may get the boot and not just from your gastroenterologist but, from the "ENTIRE" gastroenterologist office AND their is only ONE office in this town! So, do yourself a favor, if you want the latest techniques & non-invasive procedures & the best gastroenterologist who care about their patients, go see Gastrointestinal & Liver Disease, a Gastroenterlogist at Barrow's at St. Joseph Hospital, or there are good gastroenterlogist in Mesa/Chandler & surrounding areas. I guarantee your appointments won't be over a month out wait and their staff will be on the ball and prompt in their responses because they care about their patients unlike "HERE"!!! Unprofessional & the worse bedside manner/treatment of patients old or young!!! This Dr. Hawthorne should not be a doctor, after not doing further testing and basically saying another patient that she was a liar in front of her staff as nothing was wrong with her for it was just basically all in her head. Thank goodness, her PCP found a massive growing tumor in her stomach area and saved her. For all the further suffering due to her lack of properly treating my illness (yes, she even stated my insurance would NOT approve of the latest IBS medication but, when I saw my "new" gastroenterologist for the very 1st time, I got the medication I had been requesting approved that same day as the medicine Dr. Hawthorne placed me on was having a lot of side effects that started to interfere with my sleep and daily activities & she only went from giving me Amitza to Amitza light with pain medication (very bad for anyone's system, btw) for my frequent stomach pain), for ALL the humiliation (a.k.a. sending her certified letter she wrote after I talked to the office manager ONLY, not to her, to 3 other doctors), and for ALL the other patients who she provided inadequate care, I urge you to stop seeing her and come forth to share your experience with her & this office!!! I plan on going to the "medical review board" as I want justice for all who have been harmed by this doctor.
by Unknown xxx.xxx.151.14
September 24, 2017
Would you recommend this doctor to others?
Absolutely Not
Did this doctor answer all of your questions?
None of my questions were answered
Was this doctor friendly?
Not Really
Does this provider return your phone calls?
No
Does the provider's staff try to accomodate your schedule when booking appointments
No
by Anonymous xxx.xxx.230.17
October 21, 2015
excellent doctor, excellent person, non greedy, goal oriented
by john xxx.xxx.245.235
September 23, 2015
I have searched for years to find a doctor who is willing to respect my wishes about my health issues. I have finally found her! Dr. Stephanie Hawhorne is an excellent listener. She has had thousands of patients with my same disease, so understands all the different approaches much better than I do. I can learn much from her, without giving up my strong feelings to "be kind to my body", meaning no toxic drugs! She explained many issues so that I could understand the reasoning behind the treatments.
by Holly/Nanna xxx.xxx.83.2
September 21, 2015
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider have a good professional reputation within your community?
Definitely
by Mike xxx.xxx.16.5
April 01, 2014
By all means avoid this doctor. Initially, I thought she was okay. But once she started getting patients, she turned nasty. Her only interest in me appeared to be to do a colonoscopy and endoscopy. Because she could make some money. She hardly listens to you. Always in rush. Has terrible staff. She is disorganized. Please avoid this doctor.

If you have gastro problems in Flagstaff, you are better off just going down to Phoenix and seeing a good gastro doctor (there are plenty there). In Flagstaff it is hard to get an appointment for Gastro issues and when you get, you get a doctor like Stephanie Hawthrone.

I've never seen a provider look so unprofessional. They obviously do not care about their appearance here because they looked like slobs. I was somewhat uneasy during my appointment. I was never able to fully relax. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. One thing that disappointed me about this office was their waiting room. The chairs were horrible-cheap and plastic. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return.
by Anonymous xxx.xxx.76.245
April 05, 2013
Was this gastroenterologist friendly?
Not Really
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
by p xxx.xxx.138.192
March 02, 2013
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Was this provider's staff friendly?
Not Really
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.32.20
December 07, 2012
Dr. Hawthrone came in as a new Gatro doctor for Flagstaff about 2 years back. She did a great job initially. I started seeing her about the time she came. But, my recent 2 visits show that she is totally overwhelmed, understaffed and everything about her is rushed and confusing. First, she does not find my latest lab results and when I point them, she finally gets them. She has no time to read them. Then she hardly has time to listen and\or discuss. She is virtually running around. Her staff appeared to me untrained, de-motivated. Doctors need to care for their patients and spend spend with them during appointments. She has become a run of the mill doctor. I am really sorry to say this. But, Flagstaff has shortage of Gasto doctors and they all have problem from the time of giving appointment. It is a nightmare even to get a appointment. I need routine checks and last time she made me feel why I was there. What a mess!!!. I was disappointed that their staff didn't seem to respect them very much. They weren't disrespectful but I could tell they didn't have a very good relationship. The staff didn't seem to know a whole lot about the company they worked for. Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else. One thing that disappointed me about this office was their waiting room. The chairs could have been a lot more comfortable.
by Truth teller xxx.xxx.149.60
November 09, 2012
Was this provider's staff friendly?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
February 01, 2012
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77 W FOREST AVE STE 210, FLAGSTAFF, AZ 86001