Steven A Lamb, MD

Steven A Lamb, MD
29101 HEALTH CAMPUS DR STE 310 WESTLAKE, OH 44145
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
One of the best in Ohio!!!!!!
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor friendly?
Yes
Was this doctor's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Do you feel like this provider's office is well staffed?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Were the waiting room chairs comfortable at this doctor's office?
They were average
Was this doctor's staff friendly?
Yes, they went above and beyond
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Does this urologist give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Are you going to visit this urologist again?
Without a doubt!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this urologist offer flexible appointment times?
Absolutely! I never have a problem!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Was the waiting area spacious?
No, multiple people had to stand
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
Were you able to get answers to simple questions from this urologist without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
How would you compare this urologist to others in his/her field that you have visited?
Fairly Average
Was it easy to make an appointment with this provider?
No, it took a while
Dr. Lamb is an amazingly easy doctor to communicate with and has a wonderful bed side manner.
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They have really great customer service here. They always put their customers first, regardless of the situation. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I loved how comfortable their waiting room chairs were. I almost didn't want to leave the waiting room.
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
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