Dr. Polowy is a good physician. Our issue was with his staff. Very unprofessional and rude. We sat in his lobby for hours. He's not that good! We just got up and left. Went to see a different oncologist. We thought appointments were for certain times, not entire days?
This was the second time my wife and I visited Dr. Polowy. The appointment was scheduled for 10:30AM on Thursday, September 24th. We showed up at 10:20AM. We went to the front desk, signed in, the receptionist asked for the insurance card and $35 deducible. After she ran the credit card, she said, “Oh, just to let you know, Dr. Polowy is running about two hours late.” She said, “If you can’t wait, we can reschedule for tomorrow.” Two hours late? I asked why didn’t you call me? Why do I have to make an appointment then? I called another oncologist. We saw him the next day. No excuses, no two hour wait, no problems. I read about this issue at his office on several other reviews on the internet. I thought they were just disgruntled patients. They were correct.
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Having cancer is stressful enough...they did all they could to lessen my burden...scheduling tests, imaging, follow up appointments. Dr Polowy is so personable and caring, he was proactive in my care and used solid clinical information to guide my course of treatment. He was a blessing at a difficult time. I'm two years out and won't see him as much, thankful to be healthy, but will sure miss seeing everyone! :)
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published