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Robert Smith

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Blacksburg, VA

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Robert Smith
(21 Reviews)
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103 A South Hill Drive Blacksburg, VA 24060
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Would you refer this acupuncturist to your friends or family?
Yes! I already have!
Did this acupuncturist thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were you able to relax during your appointment?
Yes, I was completely at ease
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this acupuncturist always take that extra step to make you feel special?
Yes! They took the effort to get to know me as a person, instead of a patient.
by Dee xxx.xxx.111.248
March 04, 2014
Is this acupuncturist's business conveniently located?
Yes
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Dianne xxx.xxx.229.4
October 13, 2013
I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. When I first started acupuncture, I was really concerned that the needles would leave cuts or scars. They were extremely careful and precise and I never had to worry about any cuts or scars. I couldn't believe how compassionate and sympathetic they were. They went out of their way to make me feel extra comfortable.
by good results xxx.xxx.223.194
July 16, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this acupuncturist seem up-to-date with the current advancements in their field?
Yes
Was the waiting area spacious?
No, but I can always find a seat
Was it easy to make an appointment with this acupuncturist?
Yes! It was effortless!
by Anonymous xxx.xxx.1.81
May 10, 2013
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.116.145
March 01, 2013
Did this acupuncturist seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider offer flexible appointment times?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this acupuncturist answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.189.64
January 14, 2013
Does this acupuncturist treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was the acupuncturist sympathetic to your fear of needles?
Absolutely! They went out of their way to make me feel comfortable
Did this acupuncturist ever postpone your appointment?
No, they never postpone my appointments
Was this acupuncturist's office easy to locate?
It couldn't have been easier
by Anonymous xxx.xxx.180.42
January 11, 2013
Smith would not provide his Virginia State License number to us or my insurance company, so that I could get reimbursed. Very suspicious!
by Peyton xxx.xxx.107.246
August 27, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.48.150
July 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.228.130
April 25, 2012
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Map and Directions
103 A South Hill Drive, Blacksburg, VA 24060