Bob Xu, Doctor of Chinese Medicine

Bob Xu, Doctor of Chinese Medicine
American Chinese Medicine Association 2432 Mckenzie Ct Aurora, IL 60503
Add a Review

Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Did a staff member acknowledge or greet you when you entered?
Briefly
Does this provider welcome questions?
Yes
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Did this provider answer all of your questions?
Yes
Was this provider friendly?
Yes
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Are you going to visit this provider again?
Without a doubt!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider have reasonable prices?
Absolutely!
Does this provider use current and safe equipment?
Yes
Were you able to relax during your appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider's office easy to locate?
Fairly Easy
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Are you going to visit this provider again?
Without a doubt!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's office too cold?
No, it was fine
It was easy to get the appointment time that worked for my schedule. The office was easy enough to find. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them.
Add a Review