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Brent Dawson, DC

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Brent Dawson, DC
Eastland Chiropractic
(5 Reviews)
> Get Phone Number & Directions
2305 Woodhill Dr Lexington, KY 40509
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Do not hesitate to see this doctor. He will help you. He's a great person and he knows what he is doing.
by Rachel/Joy xxx.xxx.80.119
May 15, 2019
I went to my appointment with the Dawson’s (Dawson Family Chiropractic) after I contacted my insurance company (Humana) to see what exactly was covered by my insurance company at the Chiropractic level. I received 4 billing codes for an initial visit, office visit, adjustments and xrays which were covered. I provided those codes to Brent Dawson on arrival for my appointment and told him this was all I wanted done. He contacted my insurance company in front of me and they confirmed these codes were covered. I had an x-ray, an initial consultation and an adjustment at this visit. I paid a co-pay of $50 but later found out from Anthem that my co-pay should have been $30. The following day I was seen at their other location (Brannon Family Chiropractic) where I had an adjustment and it was recommended that I have multiple treatments costing over $4,000.00 and none of it was covered by my insurance. I refused the treatment plan but had an adjustment and consultation and again paid the $50 copay. Six months later I receive a voice mail from Dawson Family Chiropractic stating they had “been misquoted by my insurance company” and I owed $287 but if I pay them $40 they would drop the remaining charges. I found this suspect and called to ask for a detailed statement. I received a summary statement dated 6/25/2014 and I responded with a letter on 8/17/2014 stating I wasn’t sure what they were charging me for but that I only authorized treatments that were covered by my insurance company and I wanted the charges removed and a statement showing a zero balance. On 8/25/2014 I received a collection letter from Kentucky Account Services. I contacted them and spoke with Crystal Johns and reported to her that I was disputing these charges with them and that I had already disputed the charges with Brannon Family Chiropractic on 8/18/2014. I contacted Mr. Dawson on 8/28/2014 and again asked for a detailed statement and again reported to that these charges were fraudulent. He told me that I had not met my deductible. I told him it was a chiropractic visit and that a deductible did not apply. I reminded him that I came in with the 4 approved codes and that I had only authorized services covered by those 4 codes. I sent a letter to Kentucky Account Services on 8/28/2014 to state in writing that I was disputing the charges. I contacted my insurance company and first I learned that Brannon Family Chiropractic and Dawson Family Chiropractic both charged $50 for co-pay and it should have been $30 for each visit. Then I learned that they billed my insurance company for Physical Therapy which I did not authorize and did not receive. And finally I learned that they were billing me for the balance between their price and the contract price that they have with Anthem.
by Heather xxx.xxx.214.100
October 07, 2014
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you leave the office feeling satisfied with your visit?
Completely!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.223.155
October 25, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Has this chiropractor ever misdiagnosed you?
No, they are always spot-on
Did the chiropractor offer on-site X-Rays?
No, but they gave me directions to a lab nearby where I could get them
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Jennie xxx.xxx.135.201
June 28, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this chiropractor pay attention to your problem area?
Yes, they really focused on it
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Jennifer Dailey xxx.xxx.190.248
June 24, 2013
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Map and Directions
2305 Woodhill Dr, Lexington, KY 40509