Robert Goodwin, MD

Robert Goodwin, MD
Dr Goodwin & Assoc 9650 Santiago Rd Ste 108 Columbia, MD 21045
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Consumer Feedback

(26 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
This office is under new management and has new staff. They are so kind, courteous and helpful now. This feels like a real family-like environment and everyone is so eager to meet my needs. I see the negative reviews, but urge you to call or stop by to see the difference. I wish all of my doctor's offices were like this one.
Was this family doctor friendly?
Friendly Enough
The staff is hostile and obstructive. You have to fight to get thru them to see the Doctor. They are argumentative and spend more time complaining that they can not help you.They answered most of my questions but I could have used more information. . I always enjoy my appointments here. I love that they never cancel their appointments last minute here. I can not always count on them to be there for me. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. The staff needs to be trained on "Customer Service" and cooperation.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider treat their staff well?
Yes, they treat their staff with respect
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this family doctor friendly?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this family doctor's staff friendly?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was this provider's office too cold?
Not at all, it was the perfect temperature
Does this provider treat every client equally?
Sometimes, but not all the time
Was this family doctor's staff friendly?
Friendly Enough
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider's office easy to locate?
Fairly Easy
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
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