His receptionist Nina is the WORST receptionist I've ever encountered. She is poorly mannered, rude and is incompetent of doing her job. I called about blood results for my Dad (because he can't speak English very well) and was greeted with "Oh, I didn't speak with you earlier" Huh?! If this oh so lovely young lady Nina feels that she is unhappy in her job and can't greet her patients with respect and courtesy then may I suggest a change in career? I'm so glad I live in Keller and can get proper care from physicians that CARES about their patients. These Vietnamese doctors in Arlington think they can get away with murder because there is a large influx of Vietnamese people like my parents whom English is not their first language. Dr. Timothy and Micheal Dao please take a closer look at who you hire for these positions. This is your first and only impression that you get to make for new and existing patients and if they are not warm and welcoming, you will lose patients.
I felt very safe in their care. I definitely trust them. One thing I love about them, is that they're always willing to ask for other qualified professionals' advice when they don't have an answer for my question. I never have to worry about them giving me a wrong answer just because they weren't willing to ask for help. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
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