I have inherited my Mother In Laws dog. When she was first using Dr. Nygard she had not yet opened Hilltop and made a number of house calls. I have been taken Sammi to her for all wellness visits and any other concerns or problems. She makes you feel like you are still in your own house. My Mother-In Law passed at 97 this past November. I have just scheduled her annual wellness visit. I am sure she would be thrilled to know that her dog is getting the same great care that she wanted for her pet.
This rating is a little misleading; it is an attempt to balance two aspects of the practice.
The vet is very good. She is caring, compassionate, and very straight forward. She is very good with follow up phone calls whether she is the initiator or not. I would highly recommend her. Her rating would be four or five stars. My only dislike is that she doesn't take emergencies. The practice is more like that of a physician's assistant; she has all the skills but doesn't go that next step.
The male receptionist is another matter. Ill-mannered, rude, totally devoid of professional or customer service skills describe him; if he has any educational credentials he would serve his alma mater well in not telling people what it is. In person or on the phone he is very condescending and poorly able to hide his prejudice towards present or potential customers. His would be less than one were it possible.
At this point, I will stay with the practice because of the vet. If I feel that I must leave, it will be due to the fact that his insults and humiliations toward me or others in the waiting room have worn me down.
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