They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
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