I took my sweet Bulloxer Rosie to the Vet yesterday for her last series of puppy vaccinations. I chose this office because it was close to me and had been recommend by a good friend of mine. First off, this clinic is very disorganized and some of the staff have been completely rude. We could've let that slide, but after the abuse that Rosie endured yesterday, we had to get the word out. The Vet tech decided to take her to the back to do vaccinations because Rosie was skittish and not cooperating in the manner she wanted. I was standing outside the door and could hear her crying then growling and snarling; which, is completely out of character for Rosie. When the tech brought her out she was still distraught and didn't even want a treat. Upon bringing her home, we noticed multiple scratches and marks in her "armpit " flank area. We immediately called and basically got dismissed from the office manager. Today we talked to owner, who wasn't any better. He stated the tech was scratched too & he would keep this internal, as if it made it okay for her to harm my puppy. I asked for an apology from the tech and the owner, Dr Al Schleappe said it was uncalled for and wasn't going to happen. He didn't even care to see the marks left on her and it left me speechless. The amount of unprofessionalism is unreal. I would not recommend this clinic to anyone!! PLEASE I cannot stress this enough, stay away!!
I have been with Caring Hearts off and on for almost 20 years and the only reason for the "off" times was due to me moving up to Prescott, then moving up to Scottsdale. Now that I've moved back closer, I'm home again and my two boys are being cared for by Hayley Schafer, DVM who I absolutely adore and trust. She has a great ability with my dogs and takes time with them along with me. The front office staff and Vet Techs are always professional and kind too.
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