My cat Shadow was old... 16, and his health was failing. He had just lost the ability to walk, so I knew it was time to put him to sleep, but Banfield wouldn't take him on short notice. AES, on the other hand, took him right away, and didn't waste our time with an examination. They had great bedside manner, they made Shadow comfortable, they made me comfortable, and they were very professional and courteous about what could have been one of the darkest days of my life. I can't speak as to how well they save pets, but I can say with experience that they can help your elderly pet comfortably into the next life.
We brought our 13 year old beagle-lab mix in when she woke up having trouble breathing, drooling, and limping. The first thing they asked us was to sign a paper allowing them to start treatment without consultation, up to $500. Of course, we didn't sign that. Then they took her away from us, and wouldn't let us be with her during the exam. They had her for over an hour before they called us back. The vet, whose name I don't remember sadly, was bored and didn't seem to have any interest in hearing about her existing problems, and when I mentioned the limp, he had the audacity to say, "I don't really care about her limp." He wanted to do multiple chest x-rays, and an abdominal x-ray, as well as bloodwork. He showed no empathy or concern four our dog, and when we asked him what his impressions of her were, he said, "Well, I can't make guesses without doing diagnostics."
The chest x-rays would be $200, and the abdominal would be $100. We asked if the prices were unusually high because it was an emergency visit, and he shrugged. We told him that our normal vet only charges $54 for a chest x-ray, and asked to have a few minutes to talk.
When he came back, we asked him why the x-rays were different prices. His response, and I can't believe this, was, "I'm not going to discuss that with you." Not going to discuss it with me! How dare he? There is never a time when not discussing options in a medical situations is acceptable. I told him we were leaving, and I'm afraid I swore at him. He says to me, "Hey, look. I'm sorry, alright?" and starts giving me a line about how they're open 24 hours a day, 7 days a week. I told him that he was in the wrong line of work if he couldn't take the time to discuss fee scales for procedures, and we stormed out.
I will not pay the office visit fee, I will report them to the BBB, and I will advise my vet that she should find a different emergency vet to recommend. The monsters that run this place should be ashamed of themselves. We've been to vets in a dozen states, and this is by far the worst experience I have ever had.
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