Directory > Providers > Pet Services > Animal Hospital > NY > Rochester > Animal Emergency Service > Reviews

Animal Emergency Service

Nearby

Animal Hospitals

Chili Animal Care PC

Rochester, NY

Caring for Cats

Rochester, NY

South Towne Veterinary Hosptl

Rochester, NY

Ardda Animal Hospital

Rochester, NY
Get Featured on Wellness.com > Learn More
Animal Emergency Service
Animal Emergency Service
(5 Reviews)
> Get Phone Number & Directions
825 White Spruce Boulevard Rochester, NY 14623
Add a Review

Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Recommended
1.5 star average for Recommended
Staff
1 star average for Staff
My cat Shadow was old... 16, and his health was failing. He had just lost the ability to walk, so I knew it was time to put him to sleep, but Banfield wouldn't take him on short notice. AES, on the other hand, took him right away, and didn't waste our time with an examination. They had great bedside manner, they made Shadow comfortable, they made me comfortable, and they were very professional and courteous about what could have been one of the darkest days of my life.
I can't speak as to how well they save pets, but I can say with experience that they can help your elderly pet comfortably into the next life.
by M. Norton xxx.xxx.203.121
May 17, 2017
We brought our 13 year old beagle-lab mix in when she woke up having trouble breathing, drooling, and limping. The first thing they asked us was to sign a paper allowing them to start treatment without consultation, up to $500. Of course, we didn't sign that. Then they took her away from us, and wouldn't let us be with her during the exam. They had her for over an hour before they called us back. The vet, whose name I don't remember sadly, was bored and didn't seem to have any interest in hearing about her existing problems, and when I mentioned the limp, he had the audacity to say, "I don't really care about her limp." He wanted to do multiple chest x-rays, and an abdominal x-ray, as well as bloodwork. He showed no empathy or concern four our dog, and when we asked him what his impressions of her were, he said, "Well, I can't make guesses without doing diagnostics."

The chest x-rays would be $200, and the abdominal would be $100. We asked if the prices were unusually high because it was an emergency visit, and he shrugged. We told him that our normal vet only charges $54 for a chest x-ray, and asked to have a few minutes to talk.

When he came back, we asked him why the x-rays were different prices. His response, and I can't believe this, was, "I'm not going to discuss that with you." Not going to discuss it with me! How dare he? There is never a time when not discussing options in a medical situations is acceptable. I told him we were leaving, and I'm afraid I swore at him. He says to me, "Hey, look. I'm sorry, alright?" and starts giving me a line about how they're open 24 hours a day, 7 days a week. I told him that he was in the wrong line of work if he couldn't take the time to discuss fee scales for procedures, and we stormed out.

I will not pay the office visit fee, I will report them to the BBB, and I will advise my vet that she should find a different emergency vet to recommend. The monsters that run this place should be ashamed of themselves. We've been to vets in a dozen states, and this is by far the worst experience I have ever had.
by Todd xxx.xxx.99.3
July 05, 2014
This place is the most inhumane place I know. I have twice now brought very sick and dying cats to them that I have rescued from the street that were suffering tremendously, and they turned them away. You heartless people.
by Janine xxx.xxx.20.156
February 20, 2013
They have the greatest designated area for pets to go to the bathroom here, which is extremely convenient. I never have to worry about scouting out a place for my dog to go pee and It is so well kept too. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.
by Anonymous
July 01, 2011
Did the veterinarian allow you to stay with your pet at all times?
Yes
Was your pet anxious to leave this veterinarian's office?
Yes, my pet seemed extremely distressed the whole time we were there
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was it easy to make an appointment with this provider?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
June 27, 2011
Add a Review
Map and Directions
825 White Spruce Boulevard, Rochester, NY 14623