Nail Trix

Nail Trix
Nail Trix 2901 Brooks Street Suite H11 Inside Southgate Mall Missoula, MT 59801

Nail Trix

Nail Trix is a Salon facility at 2901 Brooks Street Suite H11 Inside Southgate Mall in Missoula, MT.
Primary Specialty


Services Nail Trix is a salon in Missoula, MT 59801.

Salons like Nail Trix offer services that often include haircuts, nails services, waxing, manicures and pedicures.

Contact Nail Trix and discus your beauty needs or stop by at 2901 Brooks Street Suite H11 Inside Southgate Mall, Missoula, MT 59801. For a description of services offered, call Nail Trix at (406) 829-0885
Consumer Feedback
(27 Reviews)
4 star average for Service
4.5 star average for Environment
3 star average for Expertise
3.5 star average for Staff
4 star average for Recommended
3 star average for Value
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Recent Reviews
Fair prices, nice massage chairs for your pedicure. Good work. Nice selection of colors. Nice technicians. Good for groups.
The employees seem to be friendly to obviously repeat customers. English is mostly not their first language; they are somewhat blasé which may be their culture. -
I will not go back to this place.
The first time I checked for a walk-in appt, they did not want to go through the trouble of giving me one because I would have made them work right up to their closing time. Since this is a private business, that is their right, but left me with a tainted impression.
The employees have apparently been taught to use nail clippers to pull rapidly skin off around nails and, before I knew it, my skin around one of my big toe nails was bleeding. No apology, but a quick application of a liquid solution stopped the bleeding for the most part. Then, while using the scratchy patch, my person scraped the outside edge of my other foot. That really hurt. Again, no apologies, nothing.
As a result of the ripped skin and the dried blood around my nail, the polish would not keep smooth and could not be applied properly. Then, I was left with no further assistance at the drying counter, while another lady - apparently a repeat customer - was motioned when she was done.
I was charged the full price. No band-aid, no help. (While I understand that an apology would constitute an admission of guilt and therefore present a liability issue, certain processes could have been followed to make the customer feel better. People make mistakes, but at least, make your customers feel like you deserve their business. Talking to each other in front of (and about?) your customer in a foreign language does not help, either.)
It was close to 100F during that time and I work mostly outside, so completely protecting my wounds from dust and dirt was impossible. I wore band-aids and socks (way too hot for that) and the edge of my foot was constantly sore. And yes, I took photos of my injuries. You could not pay me to go back to that place. If there was an option to give zero stars, I would give none. This experience was horrible.
Recent Polls
Did your provider offer a holistic approach to your experience with them?
I wanted to feel that I got some value after my appointment but I can't say they had a holistic approach.
Was the staff at this salon friendly?
They were decent
Did a staff member acknowledge or greet you when you entered?
Does this provider have helpful information available online?
Not really
Did this provider give the impression that they cared about your concerns?
Not really
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Were you satisfied with your beauty treatment?
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