You have "hit the nail on the head" about Oak Knoll. There is no customer service but a tremendous amount of arrogance from every staff member in this place right to the top not to mention the ‘pretty woman' problems. The care is substandard if you even obtain any care. Anyone who would send a family member here and be pleased has their head in the sand if they believe that all is well in this Hell. The only things the staff here does well is to pretend to be doing their job. Their job seems to argue, ignore and be almighty until it is time to punch out for the day. Don't subject anyone you love to this torture chamber.
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