James River Convalescent Center

James River Convalescent Center
James River Convalescent Center 540 Alberthaw Ave Newport News, VA 23601

James River Convalescent Center

James River Convalescent Center is a Nursing Home facility at 540 Alberthaw Ave in Newport News, VA.
Primary Specialty

Nursing Home

Services James River Convalescent Center provides extended-stay nursing care to seniors with varying levels of disabilities in Newport News, VA.

Please call James River Convalescent Center at (757) 595-2273 for more information or to schedule an on-site visit.
Consumer Feedback
(6 Reviews)
3 star average for Service
4 star average for Environment
2.5 star average for Expertise
3 star average for Recommended
5 star average for Value
2.5 star average for Staff
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Recent Reviews
I would not recommend this facility, things can be very deceiving by just looking around, but if you stay around visiting for a few hours, your opinion would change!!!!!!! They are short staffed and can not efficiently do things correctly! My grandmother was there and they took 25 minutes to answer her call button so she could go to the bathroom, then took another 8 minutes to get in her room to take her. I had not seen her transfer from bed to walker to go to the bathroom ,plus she stated they said wait for one of them to help her! If I had to do it over again I would have helped her! That was entirely too long to wait. I heard that they were like this all the time especially on weekends!
:( SO SAD!!!!!!!!!!!! They might be in one, one day! Treat people the way you want to be treated!

I always have the best experience every time I have visited here. Although I have not had much to complain about, I noticed their staff is very professional and attentive. They strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They gave about the same level of care as others I have been to for the same problem.
Recent Polls
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Was this senior care facility's staff friendly?
Not one bit
Was the music playing while you waited or during your visit pleasant to you?
Would you refer a friend or family member to this senior care facility?
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