This facility needs more improvement not only with staff, but management too. Management always bicer or twist the questions base on family request. Management disappoint family member regarding issue and never seem to resolve the situation; it a no win situation with facility. When the staff shower the patients they leave the residue of soap on the patient skin. This facility have a day-room where patients are left hours with wet diapers there is no consistency not during the week but also the weekend. On the weekend there is a shortage of staff plus supplies. Management must change the laundry service that they provide. Maintence service should clean the room more often broken item should be replace or repaired. The facility need less meeting and more production. I dont see this facility being a five star Rehabilitation they need individual with experience or hire an outside agency to do background check in order to in a nursing home. Service can be better if you have the worker that care.
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