It was easy to get the appointment time that worked for my schedule. I love that whenever my child is sick, they get them in right away. I never have to worry that my child will have to suffer while waiting for an appointment. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
Dr. Purnell is an excellent Pediatrician in my opinion. I have been fornutate that I have wokred with several in San Antonio due to my occupation, and I was able to make an informed decission when choosing a doctor for our son. I love the way that they interact with both me and my child every time we visit. They always respect my child's individuality and make an extra effort to always include them. I really love that they have plenty of doctors and nurse practitioners as back-up support for when the pediatrician is sick or unavailable. I feel a lot better knowing that someone will always be available when I need them. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time.
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