The staff made me feel like I was bothering them. They are rude and unfriendly. They have been continually ignorant, men. and hostile with my son who has autism. Do not take your children there is they are disabled and Hispanic.
The appointment was great, they were very calming to my over anxious 4 year old and it was a nice environment. My advice is to ask questions about the x-rays. I was quite shocked to learn that the panoramic x-ray was not covered by my insurance and even more shocked that they did not mention it could possibly be an uncovered expense at the visit. I wasn't even asked before they did the x-ray. They just took him back and did the x-ray. If I would have known I would have declined. Also beware of the front desk employees, I called to ask questions about the bill and the lady was very RUDE and basically told me that if I have a problem to call my insurance. It would have been very easy for the front desk person to look at my account and determine that the insurance company denied the panoramic x-ray. The front desk employees can learn a thing or two from the staff in the back that handle patients. There are so many other dentist ins this valley that you would think that customer retention would be important.
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