Everything was fine, better than fine until I was sent back to the receptionist to discuss payment. I paid $280 for xrays and a consultation. Then she tells me about the treatment plan and cost that the dentist advised. However, what she explained did not sound like the same treatment that I heard the dentist explain to me. I told her that it didnt sound the same, and she literally gave me a cold stare like I insulted her. Im not saying I wasnt confused or misunderstood what the dentist said. However, the total she gave was $7000!! with additional treatment needed after the first which would be $3000!! I admit I began to cry. I was so confused, and didnt understand why what she was saying was so different than what the dentist said. I asked if I could get a discount since I dont have dental insurance and was paying IN FULL CASH...not credit, not care credit, or finance. CASH IN FULL!! She told me 5% was ALL the dentist would allow.....5% of $7000 is not much of a discount. If I had insurance fine bill them crazy unreasonable prices, but come on. CASH IN HAND IN FULL? 5% I didnt argue nor was I disrespectful. Actually I didnt say anything. I waited thinking surely this lady would try to find out why I was so confused about the treatment plan, and confirm with the dentist that she had the right info, and that I was just confused and misunderstood. I thought surely this lady would have some compassion, even if her hands were tied on price/discount and attempt to help me understand my treatment plan, pricing and payment options. NOPE, 0% effort to explain anything. 0% compassion, or effort at all. Just a stare like I was trash on the street and if I didnt have $7000 for their services they didnt want me. (No she did not say that, but her cold stare and lack of speaking at all lead me to my own assumption of her thoughts)
I just wanted clarification, and a smile. That was all....In the end I am glad she made me decide not to go with Smyrna Dental, I was going to pay that crazy price because of how nice and respectful the dentist was and I fear dentist, so that meant a lot to me. I ended up at Affordable Dentures and the care, compassion and communication from ALL staff was almost like a dream. It was so great! I was happy and so grateful to hand them my $4000 cash and walk out with a great smile, and wonderful dental support system.
Had my implant done by Dr. Gurley. Was happy with him and my implant. BUT...my last visit to have the implant put in they presented me with another bill (I had paid full amount on chart at last visit). When I was leaving from having implant put in, I was presented with ANOTHER bill. One tooth cleaning $100.00, a "missed" appointment $100.00. I discussed this with clerk...1. I did not have my teeth cleaned...they did a "spot clean" to the area where I was to have surgery, but definitely not a full teeth cleaning 2. I never missed an appointment. AND just to add to my frustration, I had a follow up appointment ( I have appointment card with date and time) for yesterday at 3:30, I called the office and was told I did NOT have an appointment and the 3:30 appointment was a man, not me. When questioning the clerk, she got my chart and noted the Dr. did request a follow up appointment. Evidently I was given the appointment, but it wasn't entered into their system. Overall, I feel I paid for services not rendered and false...I never missed an appointment (which I had to pay for) I never had a full mouth tooth cleaning.....anyone can look at my teeth and see they have not been professionally cleaned, coffee stains on backside of teeth, and other stains. I will never go here again and recommend anyone that does, pay very close attention to your billing and your appointments/services provided. I have an appointment with another dental hygienist for a REAL cleaning...she has looked at my teeth and confirmed they have not been professionally cleaned and IF they had been, it was a very shoddy job, missing many stains. Dr. Gurley was fine, no complaints on my implant or his work, but the rest not so pleased with. P.S. They WERE very pleasant when giving me my last bill....made no effort to find out what happened OR check the computer to see I had NOT missed any appointments.
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