This office one of the many during confounding and frustrating years I spent trying, unsuccessfully to find a Reno dentist and staff who are professional, clean, up-to-date, courteous, kind, posted my payments, treated me with honor, were accommodating to my disabilities, and were respectful of my time by being on time. The waiting area here is rather cramped. People often have to stand as there is not enough chairs. I wasn't greeted at all when I walked in the door. No one seemed to notice or care that I was there. Not only did I not receive any sample toothbrushes or toothpaste to take home, they rushed me out the door. It seemed like they couldn't wait for me to leave. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I found this office to be rude, arrogant, all about money, theirs, and none about customer service.
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I was able to get a new crown from start to finish in just 2 hrs. No need to deal with a temporary crown or no need to come back in three weeks. Dr. Sims is up on all the new technology. Dr. Sims has a great chair side manner, always explaining as he goes so there are no surprises and it made me feel completely at ease. I HIGHLY recommend Dr. Sims and of course his staff. Thank you Dr. Sims!!
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