Called today to make my kids 1st appt. I called this place because of good reviews on Dr.s however.....the staff leaves something to be desired so far. I've been in customer service for 22 years and my experience just over the phone was awful.
They were clearly not listening when the first thing out of my mouth was "I need to make my kids 1ST APPOINTMENT with your facility" then proceeded to get my kids name and then asked. Is your child already a patient here? WHAT??? They were clearly in a rush to end the call not being informative at all on the process or steps needed to be taken in order to send over my kids medical records. I had to dig for this info with questions. Hung up on me when the call was CLEARLY not over, while I was 1/4 in the process of asking the office a question. Then I had to call back and ask for info on where to send the records.
I will continue contact them and proceed to schedule my kids 1st appt. because of the Dr. s good ratings and the close location to my home. If behavior continues. The office Admin will hear about their employees awful customer service. I'm just hoping this staff person was having an off day, we will see and I guess time will tell?
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published