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Thomas Willke, MD

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Thomas Willke, MD
TriHealth Physician Partners - Heritage Butler Family Physicians
(9 Reviews)
> Get Phone Number & Directions
3145 Hamilton Mason Road Suite 300 Hamilton, OH 45011
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Does this doctor use current and safe equipment?
Yes
Was this doctor's staff friendly?
Yes
Were the waiting room chairs comfortable at this doctor's office?
They were average
Was the provider's staff welcoming to you?
Mostly
by Anonymous xxx.xxx.25.236
September 30, 2014
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did you experience unnecessary pain during your visit?
No
Did you feel safe in this provider's care?
Yes
Did this provider answer all of your questions?
Yes
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.190.11
October 01, 2013
They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They seemed to know what they were talking about most of the time, but I still wasn't very comfortable. They are nice but WAY overbooked and the staff is clearly overworked. They should really allow for more time in between appointments if they want to keep any business. I am currently trying to find a new doctor. I just don't think he is up to date on things. Seems that his nurse understands and knows more than he does at times. The older lady at the counter is not nice in person or on the phone. She is at times rude. When the doctor does come in it seems like he is not listening to me. Seems like he just hands you a script and sends you on your way. There is no real communication going on with him. Like I said the nurse acts more like the doctor than he does. He is fine to go to if you have the flu or a common cold any thing more than that I am not sure of. I have been going to him for a while now and I think it is time to start looking for a new doctor.
by Kim xxx.xxx.68.211
July 17, 2013
Was this geriatrician's staff friendly?
Friendly Enough
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Does this geriatrician use current and safe equipment?
No; the equipment needs to be updated
Does this provider remember you by name?
Sometimes, but not always
Did this provider ever take personal phone calls while in the appointment room with you?
The phone rang a lot and it was really annoying
by Anonymous xxx.xxx.88.51
December 29, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
February 16, 2012
It is impossible to get an appointment at their office. They are always booked and have a long waiting list. I do not agree with the way they do business here, it is always their way or the highway. They are so uncooperative if a customer complains and are never willing to admit if they are wrong. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional.
by jbr
December 29, 2011
Was this geriatrician's staff friendly?
Yes, they went above and beyond
by Anonymous
August 22, 2011
I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
by Colleen
June 22, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Was the waiting area spacious?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
May 27, 2011
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Map and Directions
3145 Hamilton Mason Road Suite 300, Hamilton, OH 45011