I enjoyed meeting with Dr. Gurjala and he was very professional. I was NOT impressed with the staff due to their lack of follow-through. I have yet to receive confirmation of the out-of-pocket cost of the procedure. It's been weeks and I have not received a response.
For almost all the doctor appointments that I had during the pandemic, doctors would be late for more than 30 minutes and unapologetic. Dr. Gurjala was 10 minutes late, but he apologized. I think it would be better if an assistant can call in advance to notify the patient regarding the estimated waiting time. Dr. Gurjala gave me a presentation and slides, I have never seen another surgeon do this to explain the surgical procedure. It helps me understand everything better.
Dr Gurujal was great! During my consultation for top surgery, he was very thorough in explaining the possible procedures and patiently answered my questions. There seemed to be a bit of conflation of the terms 'non-binary' and 'androgynous'. A 'non-binary chest' is the chest of a non-binary person, whether it appears more masculine or feminine, but overall I think I understood what he meant. My overall experience was pleasant enough that I am interested in moving forward with an in-person consultation.
Procedure and surgeon did a great job making my chest look very natural and gave great advice about what I can do on my end to help them with that. I personally did not have issues with the staff but my aunt who volunteered to pick me up and what not had issues knowing what exactly was happening. Ie surgery was supposed to be done around 9 and it was 11 and was stressing out having not heard anything. So I recommend giving caretakers updates and maybe a more detailed post op form, though the nurse was very helpful.
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