Dr. Nackley and the nurses were awesome! They werevery thorough, friendly and helpful. We will be forever grateful to Dr. Nackley. The front staff could be improved. Billing made mistakes repeatedly and were not easy to work with.
All staff are very friendly. Dr. Kevin has a lot of experience. Toward the end of my time with CARE, I felt more comfortable. I felt a little in the dark at times, next time we will know better.
We travel 5 hours to each visit, everyone at Care has been amazing! The docotr and staff are always professional and answer all my questions. I am so thankful for everyone at Care!
Everyone was always friendly and answered my questions. I do wish timeline communication had been more clear from the beginning and throughout. I did not know this whole process would take months and MANY periods. It just would have been nice to receive some education on that. I also would have liked to have been told what doctor I am seeing ahead of time. I thought I was working with Dr. Kevin only, but there was a time or two that his wife was my doctor.
Doctors are informative and very knowledgeable. Concerns were addressed promptly and we were able to get appointments quickly when needed. Sometime the waits were 25 to 30 plus minutes. Also we did have issues with the front desk and asking for payments when payments were already made or not required. Their attitudes were off putting. This was discussed with the officer Manager Rose.