Does this provider offer any coupons, discounts or promotions?
                        
                        
                            Not that I have seen
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            No, this provider rarely answers questions over the phone
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Yes, they were sympathetic and caring
                        
                        
                            Were the staff members able to answer your questions?
                        
                        
                            Yes, they were able to answer my questions