Does this provider leave you on hold for a long time when you call?
                        
                        
                            No, they are really great about answering the phone right away
                        
                        
                            Was this provider's staff friendly?
                        
                        
                            Yes
                        
                        
                            Did this provider listen to your input and concerns?
                        
                        
                            Yes
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Sometimes, but not always
                        
                        
                            Did this provider seem well-trained and experienced?
                        
                        
                            Yes, they seemed very qualified