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Rouse EyeCare Center

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Rouse EyeCare Center
Rouse EyeCare Center
(8 Reviews)
Office

(360) 455-4425

 8160 Freedom Ln NE #D Lacey, WA 98516

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Consumer Feedback

(8 Reviews)
Service
2 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
DO NOT visit this place if you have children! The Doctor himself was nice, but the staff made myself and more importantly my children very uncomfortable. Staff is very intrusive, condescending, and pushy. Not a fun visit. To be completely honest I've never felt... Dirty.. after an ophthalmologist appointment. Do yourself a favor- I hate walmart but at least the Doctor there is child friendly and the staff provides excellent customer service. There's a Wal-Mart Vision Center less than a half mile away- go there. Rouse Eye Care center is a monstrosity that should be ran out of our wonderful, family oriented community. Terribly disappointed.
by LW xxx.xxx.5.115
March 30, 2016
The doctor needs to invest in customer service for employees. Treating all people regardless if they were prior patients or existing, everyone should be treated with respect and kindness. Charging for sharing exam notes with another Dr is rediculous. Making excuses like,"I'm the only one here" or "I will get to it when I can" is inexcusable. Customer service should be #1 to retain customers and grow them.
by Marilyn xxx.xxx.97.95
August 20, 2015
Rouse person doesn't deserve the title of Doctor it was the worse experience my 5 year old ever had. I have no recollection of signing a release form to dilate her eyes yet he did. It was simply an excuse to charge us an extra 100 dollars. I pray he will lose hundreds if not thousands by my warning others of this scam business. The prescription he provided was based on dilated eyes which meant prescription was way too strong. I begged him to correct this but this arrogant balding unshaven rude so and so in his cowboy boots refused. He has a huge sign that advertises they accept Tricare Prime but I found out that Tricare wont pay. I had to go to Walmart to get a new prescription and glasses for my little girl. All their staff care about is money and using high pressure salesman technique. They tried to sell me 500 dollar glasses and lenses and accused me of not being a good parent unless I bought them.. So I took the prescription to Walmart got two pair for 140 dollar and my daughter kept complaining she couldn't see and I found out that this over strong prescription base on Craigy Ruse so called experstise was damaging to her eyes. So, I had to pay out of my own pocket for a new prescption at walmart. She has Ambyopia which is different prescription in each eye but Rouse didn't know how to explain the term. All he kept saying is hyperopia which he couldn't explain either. I plan to complain to Tricare as well as the State licensing about this business which I consider a complete scam. Hopefully, Tricare will black ball them, and I plan on writing a lot more reviews cuz obviously he has his employees write all the positive ones and to give fair warning to others to save their money and time by going to Walmart. Walmart equipment is just as high tech and their Doctors are alot nicer. I only wish I could give it a zero rating. I have to take my bill to a Tricare office and see why they won't pay cuz I would rather go to prison than give these Schysters a dime.
by Lance Yarbrough xxx.xxx.136.190
November 26, 2014
There's been a few times when they've called to postpone my appointment. It's not all the time, but it's still annoying. Not only were they unwilling to listen to and address my concerns, but they highly discouraged me from seeking anyone else's opinion. The prescription that they gave me for my contacts was completely wrong. My vision was still blurry! Went to another doc, got a new prescription and haven't had an issue since. I would never visit them again. I was very disappointed. They are WAY overbooked and the staff is clearly overworked and not always that pleasant. I've never been in there when the waiting rooms weren't packed. They seem to be more concerned about quantity of business over quality.
by Patient xxx.xxx.160.137
October 31, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.0.87
September 10, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.145.251
August 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.134.28
May 18, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.185.183
March 19, 2012
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Map and Directions
8160 Freedom Ln NE #D, Lacey, WA 98516
Website https://rouseeyecare.com/?y_source=1_MTAwMTQ0MzYyOC01MTAtbG9jYXRpb24ud2Vic2l0ZQ==
Primary Specialty

Ophthalmologist

Practice Rouse EyeCare Center
Business Hours
Monday:9:00 AM - 5:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:1:00 AM - 6:00 PM
Friday:9:00 AM - 4:00 PM
Saturday:Closed
Sunday:Closed