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Frances Motley

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Frances Motley
Disability Representation
(16 Reviews)
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St A4 703 Thimble Shoals Blvd Newport News, VA 23606
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Ms Motley and Ryan both are awesome.... she represented me when law firms wouldn't... and she won the case... I am a medical retired Vett who needed this and she handled it very well... she is the person to talk to and to handle your case
by Michele Robinson xxx.xxx.205.149
June 13, 2017
Did you feel that this counselor was understanding?
Definitely
by SSgt Ames xxx.xxx.182.1
April 07, 2017
Francis and her son Ryan are a pleasure to work with. As a veteran they treated me with the utmost respect.
by Crystal Anderson xxx.xxx.128.247
February 22, 2017
She is GREAT... And so is Max. Helps vets and really cares.
by SSGT xxx.xxx.172.228
February 28, 2016
I spoke briefly with Francis Motley during a telephone conversation. I am Director of HR for an agency that provides employment for individuals with disabilities. I was simply asking a question of Francis Motley. She was rude, inpatient and unconcerned. Surely, her demeanor with clientele is more professional. I would hate to think that she is as abrupt with those that are in need of her services. She treated me as if I were a telemarketer. If you are looking for empathy and true assistance......don't expect it from Francis Motley.
by Belinda Daugherty xxx.xxx.147.181
December 16, 2015
Was the advice this counselor provided helpful?
Absolutely not. The advice I was given made my situation worse
Did you feel that this counselor was understanding?
No
Was this counselor friendly?
Not at all
Did this social security counselor have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider thoroughly explain the risks and benefits of your treatment?
No
by Helping my brother xxx.xxx.148.84
March 12, 2015
Did this counselor answer all of your questions?
Yes
Was this counselor friendly?
Yes
Did you leave feeling satisfied with your visit?
Yes
Did this social security counselor leave you unattended for an extended period of time?
No, I was always attended to
Was the wait time for your appointment reasonable once you got to the office?
Yes
by Anonymous xxx.xxx.217.234
July 09, 2014
Were the waiting rooms private?
Absolutely, they had a private waiting area and a separate exit.
Did you feel that the counselor's advice was unbiased?
Yes, it was so nice to finally get some unbiased advice
Did you feel like this counselor genuinely listented to your perspective?
Yes! They listened intently and asked me questions after my explanation
Does this provider maintain a professional appearance?
Absolutely
Did you leave the office feeling satisfied with your visit?
Yes
by Carlos Rivera's wife xxx.xxx.29.140
March 28, 2014
They made the extra effort to make sure every question and concern I had was addressed. Their staff is among the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. The Rivera comment MUST reflect on the quality of his disability claim because Francis Motley and Ryan are wonderful. They won my case in eight months and were wonderful!
by Jennifer xxx.xxx.2.156
February 26, 2014
Was this provider's staff friendly?
Friendly Enough
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider late to your appointments?
No, they were on time
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous xxx.xxx.97.120
January 23, 2013
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St A4 703 Thimble Shoals Blvd, Newport News, VA 23606