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Jan McCann, DPM

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Jan McCann, DPM
Jan E. McCann Podiatry INC.
(26 Reviews)
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27800 Medical Center Rd. Suite 322 Mission Viejo, CA 92691
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Consumer Feedback

(26 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
My problem with this office is more about the office staff than it is Dr. McCann.

Dr. McCann was very pleasant and accommodating with my 4 year old boy. We went to the appointment and Dr. confirmed my son's flat feet and told me he'd need orthotic shoe inserts. They'd put in for a referral and to expect a call back with in 10 days. That seamed like a long time but I let them alone to do their thing.

Two and a half weeks later, I called to see how they were doing with the referral. As I had no received a call from them. The office staff who answered the phone said she'd look into it and call me back. I never received a call back so the following day, I called my insurance to see if there was a referral ready for my son. They told me no as they had just received the request THE DAY BEFORE. So the doctor's office didn't make the request until I called to ask about it.

Today marks 3 weeks and 1 day since our appointment. I've called every day and every day they tell me they will take care of it and call me back. The second day I called, I asked them to please stay on top of this - my son is in in pain, CANNOT walk, and he's too big for me to carry anymore - he NEEDS this referral. They assured the they understood and they would follow up. I understand accidents happen and sometimes things slip through the cracks. I've been pleasant but insistent every time I've called - kept my cool. But wouldn't you think they'd realize their error and strive to fix it expeditiously?! Yesterday they never answered the phone, I left a message with the answering service. Still no referral and still NO call back from the office.

I'm at wits end - SO frustrated.
by HD xxx.xxx.151.108
March 09, 2017
Prescribed me a drug that didn't work. Had to call the office and come back in to pick up another prescription.
by Rob xxx.xxx.206.9
August 04, 2015
Did this Provider let you know upfront what the approximate cost of the services would be?
Not really
Did this provider's staff seem to respect him/her?
Definitely! The staff spoke very highly of this provider and it was clear that they held them in a position of high respect.
Did this provider take time with you at your appointment?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Probably yes
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
by Anonymous xxx.xxx.155.2
October 09, 2014
Stay away... I've been in to see Dr. McCann on three occasions through the summer of 2014 at his location next to the hospital and Laguna Hills Mall, and my overall experience was negative. I've rarely felt compelled to write a review for a Dr. on the internet (this is actually the only time I've posted negatively), but this experience was so bad I had to warn you to seek help elsewhere. I would consider myself easy to please, but this was BAD.
After experiencing foot pain related to plantar fasciitis, I went to him to seek help.
During each visit, it seemed like he was trying to rush me through. I tried to ask him questions. During one visit, he was in such a hurry, he stood at the door frame waiting for me to finish my sentences as if he was eager to move on to the next patient.
He informed me that I needed $500 partial, not full-foot "shoe inserts". Upon wearing them, my feet felt worse, my left foot felt off. It didn't feel right. He did tell me to come back in if they were causing me problems. After experiencing irritation, I came back in again and he readjusted them somehow. They still felt off, particularly in my left foot insert for my shoes. I had to come in three separate times to have them adjusted until he finally filed the entire bottoms of the inserts. At this point, I wore them again and my feet literally began to feel worse than before. My heels began to feel this stabbing pain that I hadn't had prior.
At this point, I did not wish to see Dr. Mccan again.
I called his office and spoke with his office manager, GENIE, to let her know that I wished to bring in the inserts to have them refunded. I figured they'd at least split the difference with me, knowing my insurance would not pay to have me get inserts again from another physician (because I did not wish to return to him). She said I needed to come back in. I told her felt uncomfortable seeing Dr. McCann again, and I asked her, if she was me, would she return to a podiatrist who made my feet hurt worse? I was shocked by her detachment from the field of medicine: helping people. Her tone seemed bitter, lacking any warmth or sympathy. You'd think that an office manger/secretary would be cordial... I'm not sure if she hated her job, but she literally shocked me. She adamantly refused to provide any sort of refund. I asked her if Dr. McCann would. She said again firmly stated "NO", and said it was Dr. McCann's policy not to. I told her I could not afford paying hundreds of dollars for shoe inserts elsewhere (since my insurance would only pay once), and told her I was considering commenting on yelp, and she said "go ahead".
You can tell his staff is not happy. During one visit, as the door stood open, I could hear them gossiping about an elderly woman client who had called in. They were making fun of what she always said, and how frequently she called in. This was saddening. I know they get a lot of elderly clients, because of their proximity to leisure world, but that was pretty low disparaging a senior citizen who probably couldn't even help it, and to do so in the middle of the office, knowing that clients might hear them.
To me it feels like they are more there to make paychecks, and podiatry is a means by which they can do so. Genie would not be at such a place of rancor if she was not dissatisfied with herself or her job. Usually peoples' attitudes are reflections of deeper things going on. I've met people outside of medicine who have had more compassion than her. This is one case. Dr. McCann wasn't a jerk or anything, but actions speak louder than words. Their actions show they aren't in it to help people; they're in it for something else.
I'd highly recommend to take your business elsewhere and protect your feet from further harm.
by Chad xxx.xxx.200.44
September 22, 2014
Dr. McCann and his office staff are terrific. Always meet my needs.
by Vicki killingsworth xxx.xxx.90.97
September 18, 2014
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Did this provider seem well-trained and experienced?
Absolutely
Does this provider return your phone calls?
Yes
Does this provider have helpful information available online?
Yes
by Anonymous xxx.xxx.73.152
July 25, 2014
Would you refer this provider to a family or friend?
Definitely
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Were the restrooms well-stocked at this provider's office?
Yes
Was this provider's staff friendly?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Doll Tschannen xxx.xxx.169.89
May 24, 2014
Were the waiting room chairs comfortable at this podiatrist's office?
Yes
Were you glad that you had the appointment with your provider?
Yes
Would you recommend this podiatrist to others?
Yes
Did a staff member acknowledge or greet you when you entered?
Definitely
Does this provider return your phone calls?
Yes
by Anonymous xxx.xxx.76.28
February 28, 2014
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.21.56
July 08, 2013
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Are you going to visit this provider again?
Without a doubt!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.98.31
May 08, 2013
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Map and Directions
27800 Medical Center Rd. Suite 322, Mission Viejo, CA 92691