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Pinnacle Behavioral Health

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Pinnacle Behavioral Health
Pinnacle Behavioral Health
(9 Reviews)
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1 Pinnacle Place Albany, NY 12203
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Consumer Feedback

(9 Reviews)
Service
2 star average for Service
Environment
3.5 star average for Environment
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Expertise
4 star average for Expertise
In the 20 minutes that Sean Chappin spent with me, there was almost no time spent on evaluation. Inappropriate comments regarding my manner of dress and what I identified with sexually were some of the irrelevant remarks that led up to quickly prescribing an anti-psychotic that I had a severe negative reaction to. I did receive a new prescription the following day.
This was purely a wham bam thank you ma'am for your money.
by Nightingale xxx.xxx.194.6
July 31, 2018
Staff is fine but the Dogmatic stuff shirt who is a total void of empathy going by name , Dr Cox should be avoided in your staff selection.
by AEmpath xxx.xxx.217.218
August 26, 2016
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Did this provider answer all of your questions?
Yes
Would you recommend this counselor to others?
No
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Were you able to relax during your appointment?
Not really, I was a little uneasy
by Michelle xxx.xxx.240.142
February 10, 2014
This practice is awful. The staff is rude, Dr. Cox was AWFUL, Rocco (the intake counselor) has zero concern for patient privacy...he was on the phome with one patient at the same time he was taking my info, then decided to take a phone call and chat with his wife (still, while taking my info). When I attempted to contact Ms. Hunt and voice my issues I was ignored. If you are seeming any type of real psychiatric help, look elsewhere.
by Angela xxx.xxx.165.32
October 10, 2013
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Was this provider's staff friendly?
Not Really
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by ben xxx.xxx.43.65
October 01, 2013
I was never impressed with Pinnacle. The office staff is cold and unfriendly, the counselors seem constrained to how much time they can spend with you, and their prescription line for medication refills has to be the most messed up one I've ever used. If I were you, I would go elsewhere, which we have! We followed one of their former counselors who left their practice because of what he called moral and ethical issues with the way the practice was being run.
by Former Patient xxx.xxx.188.175
October 18, 2012
It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. Every time I come here I feel so unwelcome as soon as I enter the door. They can never seem to remember my name when I first arrive and always forget it throughout my appointment. They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there.
by All Shook Up
September 09, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
April 13, 2011
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous
March 10, 2011
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Map and Directions
1 Pinnacle Place, Albany, NY 12203