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Kaiser Permanente Walnut Creek Medical Center - Mental Health, Medical Offices

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Counselors

Faron Susan K., PhD

Walnut Creek, CA

Madlener Christina Phd MFT

Walnut Creek, CA

Nunes-Temple Mary Jane MFT

Walnut Creek, CA

Churchill Pat Ma MFT

Walnut Creek, CA
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Kaiser Permanente Walnut Creek Medical Center - Mental Health, Medical Offices
Kaiser Permanente Walnut Creek Medical Center - Mental Health, Medical Offices
(16 Reviews)
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710 South Broadway Walnut Creek, CA 94596
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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Dr. Streets is very helpful in finding me the right medication which sometimes is trying. Dr. Jessica Bergstrom has really helped in accepting that im not going crazy and what i feel is normal for PTSD>
by jen rogers xxx.xxx.133.237
November 10, 2014
Did you leave feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.145.80
October 05, 2014
Were the waiting rooms private?
Absolutely, they had a private waiting area and a separate exit.
Was the advice this counselor provided helpful?
Absolutely! I received the most helpful advice I ever have!
Did you feel that this counselor was understanding?
Definitely
Did you feel that your waiting time was acceptable?
Absolutely
Did this provider's staff seem to respect him/her?
Definitely! The staff spoke very highly of this provider and it was clear that they held them in a position of high respect.
by Anonymous xxx.xxx.188.203
May 30, 2014
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office too cold?
No, it was fine
Does this provider remember you by name?
Sometimes, but not always
by Anonymous xxx.xxx.103.141
August 25, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this provider's office too cold?
Not at all, it was the perfect temperature
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.1.166
June 28, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider remember you by name?
Sometimes, but not always
by Anonymous xxx.xxx.191.16
June 17, 2013
Does this provider have helpful information available online?
Yes, but its hard to find
Was the waiting area spacious?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by Anonymous xxx.xxx.171.71
May 04, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.248.169
April 25, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider have helpful information available online?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.14.209
January 10, 2013
Did you experience unnecessary pain during your visit?
No
Does this provider always put the customer first?
Yes, they always put customers first
Did you feel safe in this provider's care?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.139.113
September 26, 2012
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Map and Directions
710 South Broadway, Walnut Creek, CA 94596