When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait. Their primary concern is my dogs comfort and health and they always take the time to address every concern of mine immediately. Take the time to find out about these people for yourself. You can always go back to your other Dr. if you don't agree. But I think you will be as impressed as I am.. I wouldn’t trust anyone else with my pet. She is my best friend and I hope she is with me for a long time. Thank you all for the fantastic job you do.