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Serenity Counseling Services Pa

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Serenity Counseling Services Pa
Serenity Counseling Services Pa
(4 Reviews)
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500 North Dixie Highway Stuart, FL 34994
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
2.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
1 star average for Staff
Recommended
3 star average for Recommended
I receive a call from Serenity Counseling Services. They were returning my message. I had called to inquire about making an appointment with a psychiatrist. Upon them returning my call I found out they only offered on psychology at this offices. The women I was talking to ask for the purpose for trying to make an appointment informed her that my psychiatrist’s office had closed. I was now looking for a new psychiatrist my health plan so I could continue my medication treatment for my ADD. The women’s response was to say in a very condescending way, “Well, I don’t think people with ADD need to be treated with medication, personal.” I was taken aback by this comment. I informed her that was a very rude thing to say. She seemed shocked and did not understand how rude she had been. When I asked what was her name she just repeated whose office it was and did not give her name. I can only hope it was a sectary and not the psychologist. My decision to be evaluated for ADD and to be put on medication was a very big decision for me. Asking for help, and reaching out to a psychiatrist or psychologist can be a very nerve wracking, scary process for a lot of people. It is not a psychiatrist, psychologist, or their staff to pass their personal judgments on people. It is to help people gain the tools they need to be successful. I am complete shocked and disappointed by this experience. That comment was completely unprofessional. I had always seen my experiences seeing mental health professionals as being helpful and positive. After this conversation my view on of psychologist has changed.
by Danielle xxx.xxx.31.42
September 19, 2014
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by JJ xxx.xxx.147.187
July 17, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was this psychologist's office easy to locate?
Fairly Easy
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
December 12, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this psychologist listen to your input and concerns?
Absolutely! They always listen carefully to what I have to say!
by Anonymous
August 10, 2011
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Map and Directions
500 North Dixie Highway, Stuart, FL 34994