They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. The restrooms here weren't that clean, but they weren't out-of-control disgusting. I didn't mind using them but would have preferred a cleaner facility. They are WAY overbooked and the staff is clearly overworked and not always that pleasant. I've never been in there when the waiting rooms weren't packed with a bunch of very aggravated people. They seem to be more concerned about quantity of business over quality. I can't believe they made me wait in the waiting room that long. It felt like I was in there for hours.