They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. They don't really take that extra step to make me feel special. I'm just another client to them. I was a little disappointed at how helpful the staff was when I called with my questions and concerns. They definitely could have been more polite.