Helen Xu, OD

Wellness.com Featured Provider
Helen Xu, OD
HB Eye Care Center Office

(508) 835-3377

Fax (508) 835-3370 242 Woodland Street, Suite 210 West Boylston, MA 01583
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Consumer Feedback

(32 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider have reasonable prices?
Yes
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this optometrist seem knowledgeable about different types of contacts?
Yes, I was impressed
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this optometrist provide you with an accurate prescription?
Absolutely, I can finally see well again!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this optometrist seem knowledgeable about different types of contacts?
Yes, I was impressed
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. I am going to refer everyone I know here. I absolutely love this place.
It is obvious that their office is cleaned regularly. It was fantastic. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
Could you buy glasses at your optometrist's practice?
Yes, they had a huge selection
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They are always so friendly and welcoming to me during my appointments. They strive to make every patient feel valued and important. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.
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26 Years In Practice
Primary Specialty

Optometrist

Practice HB Eye Care Center
Gender Female
Payment Options Dr.Helen Xu takes most health insurance, including Aetna, Blue Cross Blue Shield, Boston Medical Center Plan, Cigna, Commonwealth Alliance One Care, Davis Vision, Eye Med, Fallon Community Health Plan, Harvard Pilgrim, Health Plan, Health New England, Mass Health, Medicare, Network Health, Neighborhood Health Plan, Optum Health, Spectera, Superior Vision, Tufts, United Health Care, VSP.....