They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. I am going to refer everyone I know here. I absolutely love this place.
It is obvious that their office is cleaned regularly. It was fantastic. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They are always so friendly and welcoming to me during my appointments. They strive to make every patient feel valued and important. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.
Payment OptionsDr.Helen Xu takes most health insurance, including Aetna, Blue Cross Blue Shield, Boston Medical Center Plan, Cigna, Commonwealth Alliance One Care, Davis Vision, Eye Med, Fallon Community Health Plan, Harvard Pilgrim, Health Plan, Health New England, Mass Health, Medicare, Network Health, Neighborhood Health Plan, Optum Health, Spectera, Superior Vision, Tufts, United Health Care, VSP.....
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