Helen Xu, OD

Wellness.com Featured Provider
Helen Xu, OD
HB Eye Care Center Office

(508) 835-3377

Fax (508) 835-3370 242 Woodland Street, Suite 210 West Boylston, MA 01583
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Consumer Feedback

(32 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Are you going to visit this provider again?
Without a doubt!
Did you leave the office feeling satisfied with your visit?
Completely!
Did you experience unnecessary pain during your visit?
No
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this optometrist provide you with an accurate prescription?
Absolutely, I can finally see well again!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this optometrist seem knowledgeable about different types of contacts?
Definitely, she/he seemed very knowledgeable about all different types of contacts
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Would you recommend this optometrist to others?
I Already Have
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider have reasonable prices?
Absolutely!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's staff friendly?
Yes, they went above and beyond
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider's staff friendly?
Yes, they went above and beyond
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider answer all of your questions?
Every question I had was answered thoroughly
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26 Years In Practice
Primary Specialty

Optometrist

Practice HB Eye Care Center
Gender Female
Payment Options Dr.Helen Xu takes most health insurance, including Aetna, Blue Cross Blue Shield, Boston Medical Center Plan, Cigna, Commonwealth Alliance One Care, Davis Vision, Eye Med, Fallon Community Health Plan, Harvard Pilgrim, Health Plan, Health New England, Mass Health, Medicare, Network Health, Neighborhood Health Plan, Optum Health, Spectera, Superior Vision, Tufts, United Health Care, VSP.....