I was given a polite greeting when I walked in. It was nice to be acknowledged. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.