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Genesee Valley Veterinary Hospital

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Genesee Valley Veterinary Hospital
Genesee Valley Veterinary Hospital
(14 Reviews)
> Get Phone Number & Directions
4760 Lakeville Road Geneseo, NY 14454
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Consumer Feedback

(14 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
1.5 star average for Value
Let me first start by stating I have been a client of the previous vet Dr. Gene for 36 years. He deserves higher than a 5 star rating! When he retired I continued to take my animals to Dr. Marr who took over the business who I found to be impersonal. My one dog has Cushing's disease and diabetes. In January he developed an eye infection which Dr. Marr treated on January 7- he was seen a week later on January 14 and medication was continued- he was seen 2 weeks later on February 14 with little improvemet so medication was changed. I called on February 21 to have the doctor see him again since he eye was getting worse and was told she didn't have any appointments until March 7th. I am an established client of over 36 years and she was actively treating the dog and couldn't see him. The office staff told me she had taken on another vets cases because they were short handed- really what about your own cases I questioned. One of the veteran office staff told me she would call me if there were any cancellations. When this didn't happen I called a new vet and was seen within 2 days- Needless to say my dog vastly improved within the first 2 days of medication and now 10 days later has vastly improved. Dr. Marr has lost a loyal client as I have transferred my 2 dogs and 3 cats to the new vet. I recommend other transfer to - before this happens to you
by Lori A xxx.xxx.108.100
March 09, 2022
Gene is an excellent, experienced vet!!!
by Bid D xxx.xxx.178.230
May 08, 2020
Excellent care by medical providers and staff
by Beverly Lofquist xxx.xxx.53.37
March 05, 2018
The chairs in the waiting area are pretty average. Not super deluxe but not horribly uncomfortable either. The staff here is not that friendly. It was hard to get any conversation out of them. Their pricing was outrageously high. I was shocked and appalled at how much the bill was when it was time to pay. Not much was accomplished during my pet's appointment, and it left me dissatisfied. I don't feel very confident that my provider will see my problems through until they're resolved. I would never ever go there again! I took my one of my dogs in initially, because I felt he had something lodged in his stomach after getting into the garbage, and was vomiting up everything he ate. I was told that he just had a stomach virus. After being charged a full exam fee (My dog had to be "established" as a patient) I was told by Danielle the vet asst to wait until he got better to get his distemper and rabies. I was quoted a price for both and not once was I EVER told to come back within a 2 week time frame to get them done! Soon after coming home my dog threw up again, this time it was a pair of latex gloves he must've ate from the garbage when we were chopping up jalapeno peppers (my dog is blind so he doesn't see what he eats!) So I am grateful that this didn't result into something more serious after taking him the the vet! 4 weeks went by and I made an appointment for both my dogs to get their rabies and distemper I was told that there would be a physical exam charge on my other dog ( to establish being a patient) ontop of the inoculation charges after both were given their shots I was charged ANOTHER physical exam for my blind dog. when I called to question why that was it was explained to me that it's THEIR "Office policy" to charge clients another physical fee if the dog is seen after 2 weeks! I'm a nurse and that's even unheard of in the medical field. The total bill was $209.00!!!! I stated, "If it is your office policy then why not put up disclaimers or better yet why didn't the office staff relate this piece of information. This wasn't an "oversight", this was a "screw the public" gesture! Be warn for hidden fees going to this place, and be warned about the vets who apparently overlooked a potential life threatening condition on my very own pet! There are better places to go to in the area! FYI the spaying/neutering costs are highway robbery as well,, they're well over $200, I was quoted much much less at the other local vets. This animal is no different nor more special then it's "quacked" up to be (no pun intended)!
by Melissa xxx.xxx.162.13
March 17, 2014
Did you leave the animal hospital feeling satisfied with your visit?
Yes
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Were you able to relax during your appointment?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by STEVE xxx.xxx.22.197
November 16, 2013
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.162.73
April 21, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this veterinarian friendly to your pet?
Yes, my pet seemed to really like him/her
Does this provider promptly return your phone calls?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.8.107
October 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by elizabeth xxx.xxx.152.2
September 08, 2012
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
by Anonymous
March 09, 2012
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider answer all of your questions?
Yes
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
by Anonymous
February 15, 2012
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Map and Directions
4760 Lakeville Road, Geneseo, NY 14454