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Trussville Main Street Animal Clinic

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Trussville Main Street Animal Clinic
Trussville Main Street Animal Clinic
(13 Reviews)
> Get Phone Number & Directions
1921 Gadsden Highway Trussville, AL 35173
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Likely misdiagnosis of heartworms in a dog resulting from positive test. Vet diagnosis was a weak positive. Took dog to another vet clinic and 2 tests were done at that clinic and 1 test sent to lab, All three were negative. The vet at Main Street took no responsibility for being unable to connect by telephone. Some legitimate and understandable phone tag occurred, but the vet could take up to 2 days or more to return my calls. There was only one reasonably quick attempt to return a call. If there was a problem from the front desk relaying my messages, then that is a problem to be corrected within the clinic. I did not get to speak to vet personally until showing up at clinic 16 days after vet left initial voicemail with test results. Tests were done while dog was boarded and the vet was not at work the day of pickup. Reason for review:: BEWARE and LEARN from a mistake that I was about to make. Do not trust one test. Ask for a second one.
by Jennifer McAllister xxx.xxx.92.175
August 22, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Was the background music pleasant while you were in the waiting room?
Mostly
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Does this provider remember you by name?
No
by Anonymous xxx.xxx.30.19
August 21, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable at this animal hospital?
Yes
How would you rate your experience with this provider?
The best
Did your provider ask enough questions that you felt they took a holistic approach to your appointment?
I was impressed. From the soothing music to the time they spent with me. I definitely knew they took a holistic approach to their service.
by Anonymous xxx.xxx.98.202
July 09, 2014
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
I Already Have
Did this provider answer all of your questions?
Yes
Is food and water always available for your pet at this veterinarian's office?
Always, there's no fear of your pet going hungry or thirsty here. They have bowls all over the office.
Did this provider show attention to detail?
Absolutely
by Anonymous xxx.xxx.122.1
May 20, 2014
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Was your pet anxious to leave this veterinarian's office?
Not at all! I've never seen my pet so calm. They really have a gift with animals here.
Was this animal hospital's staff friendly?
Yes, they went above and beyond
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
by Anonymous xxx.xxx.158.75
February 14, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.1.109
July 22, 2013
by Anonymous xxx.xxx.32.159
July 16, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Were the kennels and holding areas clean?
Kind of, they could have been cleaner
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.121.163
April 04, 2013
They answered most of my questions but I could have used more information. Their staff was not friendly at all, I didn't feel welcome there. I felt like my needs were mostly met, but they didn't make any extra effort. The office was very easy to locate. I didn't have any trouble finding it at all. The Vet was very nice, but her staff was rude and even second guessed the vet saying things like "I don't know whey the Vet said that" "It can't be true, the shots have not been given". I had paper work showing the Vet gave "ALL" the shots, but the staff seems very stupid and will argue with you
by David xxx.xxx.49.40
August 13, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.98.107
July 26, 2012
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Map and Directions
1921 Gadsden Highway, Trussville, AL 35173