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Fountains at Crystal Lake the Springs

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Fountains at Crystal Lake the Springs
Fountains at Crystal Lake the Springs
(12 Reviews)
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1000 East Brighton Lane Crystal Lake, IL 60012
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Was this provider's office clean?
No, I didn't feel comfortable at all
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous xxx.xxx.44.117
May 09, 2013
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider listen to your input and concerns?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.52.251
March 30, 2013
My grandmother is a patient there now and is being ignored with box elder bugs crawling all over her. She was sat up too long and in excruciating pain. So we went to ask the nurse for help and they disappeared I have never seen anyone so lazy in my life!!!
by Ronda xxx.xxx.118.35
October 03, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.66.215
July 09, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.110.213
May 29, 2012
I visited The Springs rehabilitation center today to be with a family member. Their staff is the most friendly, welcoming staff! I spoke to about 4 employees and each one answered the questions we had and made sure we were comfortable. The other staff members always smiled as they walked by. They are so warm and professional, and made the whole experience that much better.
by ch xxx.xxx.102.23
May 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.16.76
May 05, 2012
My mom was here for 7 weeks two years ago and we had a very good experience. When we "shopped around" for a location for her, I was appalled at most of the other facilities available. She broke her pelvis in three places. When she went in she had been using a walker and she left there using a cane. She is going back here now because she has a bulging disc in her spine. I hope to have the same experience as last time, but I'm a bit worried by all of the other reviews.
by returning patient xxx.xxx.210.214
April 20, 2012
If I would have known what I know now I would not have placed my mom in this facility. The staff does not communicate with each other, they treated my mom for everything else but what she was in there for, rehabilitation. I was under the impression that's what this facility was, a rehab! They had her rolling clay instead of working on her knees, which was why she was there, all she did was sit in her wheel chair all day long, no long term goals, just less for the staff to do. They have no clue and no organizational skills. They do not communicate with the family unless asked to do so. My mom sits on the pot for more than 20 minutes and a given time until a staff member notices her light is on for help. I am going to go further than this review, because I am thoroughly disgusted and saddened. Her blood sugar was never so high since her residency, it was always well maintained at home, she got more rehab at home, she moved around more at home, she will be coming home.!
by Saddened
January 24, 2012
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider rush your appointment?
No
by Anonymous
January 09, 2012
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Map and Directions
1000 East Brighton Lane, Crystal Lake, IL 60012