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Emerald Pond Retirement

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Emerald Pond Retirement
Emerald Pond Retirement
(6 Reviews)
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205 Emerald Pond Lane Durham, NC 27705
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
The facility is nice and meets my needs, but I wouldn't rave about it. As a resident for over a year, I still struggle to know what is going in and there are constant changes in management. Their shuttle services re limited and not reliable, food us adequate, but up and down. Would prefer onto have a sit down meal format all of the time. It takes two hours just for lunch! Trips to shopping are very limited. The facilities are kept up and clean. My apartment is nice and private. Location is very convenient
by Resident xxx.xxx.23.252
August 13, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.231.94
April 26, 2013
Did this provider answer all of your questions?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider have helpful information available online?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.130.254
April 04, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by sparky xxx.xxx.204.98
August 31, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
September 20, 2011
Was this retirement community easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
March 21, 2011
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Map and Directions
205 Emerald Pond Lane, Durham, NC 27705