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Ingham County - Health Department- Willow Plaza Teen Health Clinic

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Ingham County - Health Department- Willow Plaza Teen Health Clinic
Ingham County - Health Department- Willow Plaza Teen Health Clinic
(7 Reviews)
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306 West Willow Street Lansing, MI 48906
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Wait time is at least 2 hours, consistently. Basic laws are not followed. The conduct of ICHD adolescent health management is fraudulent, unethical, and illegal. Unfortunately, patient care quality is dead last on their list. I have witnessed this both as a patient and employee.
by S xxx.xxx.105.204
September 30, 2015
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider promptly return your phone calls?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.128.8
October 03, 2013
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.107.246
January 01, 2013
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider's staff friendly?
Not Really
by Sally Johnson xxx.xxx.195.25
October 09, 2012
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Would you recommend this provider to others?
I Already Have
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous
January 20, 2012
Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.
by Anonymous
June 01, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
by Anonymous
May 02, 2011
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Map and Directions
306 West Willow Street, Lansing, MI 48906